HOW IT WORKS

We Cook From Scratch

We Package, Seal & Freeze

You Heat, Eat & Enjoy

Initially Lou will be cooking and working totally on her own until such time as it is deemed safe, Storm will then be joining Lou in the kitchen. There will only be 2 of us from then on. All Covid safety measures have been taken aligned with Govt guidelines.

Please call to discuss any queries you may have with regards to Allergens before purchasing.

01438 810500 – lines are open from Mon to Fri 9am to 4pm. However there is also an answering machine should your call not be answered.

Lou values feedback and where we can adapt we will, new products will be added to our website as we go along and evolve into the online world.

CREATE YOUR ACCOUNT NOW TO ORDER

All orders need to be paid for online, the PayPal button accepts debit and credit cards.  If for any reason you are having a problem with this and are arranging to collect please call in advance and we can agree for you to pay contactless with our card machine.

For deliveries with special instructions please complete the box.

For Pickup please complete the box with DATE preferred TIMETo help get your orders to you as safely and as quickly as possible if you are in isolation, please let us know and where we should leave your order.

On delivery we will tap your door or ring your bell and leave your bags at the door or follow your instructions if a message has been left in specific instructions.  We ask that you wait for driver to leave before collecting your bags.

If you are unhappy with anything please call Lou on 01436 810500 or 07793970816, if you are delighted it would be great to get some feedback either by means of a review on facebook or our website.

FROZEN FOOD

If you don’t plan on eating your meal on the day of delivery please put straight into your freezer and follow instructions on the label.

The meal boxes are Microwave and Oven friendly so no need to decant.

Soup containers can be placed in microwave only, or defrost and reheat on your stove.

Desserts need to be defrosted prior to eating, if you have purchased a bake at home pie please follow instructions, our self supporting sturdy paper cases are suitable for baking in your oven.

Your meals will arrive frozen and need to be defrosted before reheating.  You can defrost meals in a microwave before reheating, or you can leave in your fridge to defrost. If you have ordered a meal that contains meat/poultry/fish we recommend you defrost fully before reheating, this keeps the meat/poultry/fish moist.  Vegetarian or Vegan meals can be reheated in microwave from frozen please increase the microwave/oven time to ensure your meal is piping hot before eating. 

DELIVERY, CLICK & COLLECT & LEAD TIMES

Minimum Spend £10 for Free Delivery

Deliveries

Orders need to be placed by 10am for next day delivery 

Peninsular Deliveries Tuesday & Wednesday 12 to 4pm

Garelochhead Deliveries Thursday & Friday 12 to 4pm

Orders placed after 10 pm Friday will be delivered the following Tuesday to The Peninsular.

For those that will be collecting, at Lous we have double doors so very secure and safe aligned with current Covid 19 regulations. your order will be ready and placed on the front counter. 

If possible can you please leave the delivery options for the more vulnerable and less able people, it would be greatly appreciated.

CONTACT FREE CLICK & COLLECT

This is available 9am to 5 pm Tuesday – Friday only 

At Lous we have double doors so very secure and safe aligned with current Covid 19 regulations. Once a time is agreed with yourself, your order will be placed on the front counter with your name on your bag.  Please be on time so as not to inconvenience other customers and this will also help ensure social distancing is adhered to.

If for any reason you will be late please call Lou on 01436 810500 to discuss, this will also enable me to keep your goods cold in the fridge.

The shop will look closed, please just open the door and your order will be there for you.

May I suggest that you wear gloves when opening the door so as to protect yourself and others.  Please dispose of your gloves safely once you have left the shop. There will be a Wall Mounted Touchless Automatic Hand Sanitiser Dispenser on the inside of which you are invited to use.

Remember to complete the Order Notes and Delivery or Pickup box and include your time of collection.

If possible can you please leave the delivery options for the more vulnerable and less able people, it would be greatly appreciated.

PLEASE USE CONTACT FREE CLICK & COLLECT

This helps to keep our delivery options free for Lou’s more vulnerable and less able customers.